Privacy Policy

1. Introduction

LivroUp ("LivroUp", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our mobile application, create an account, place orders, or interact with related services, including our supporting websites and admin tools.

2. Information We Collect

We collect information you provide directly, information generated through your use of the mobile app and related services, and information received from trusted partners.

• Identity and contact details, such as full name, email address, and phone number.
• Account credentials and profile preferences.
• Order, delivery, and transaction details, including payment status and invoices.
• Communications with our support team and operational notifications.
• Technical and usage data, such as IP address, mobile device identifiers, operating system version, app version, referral URLs, and access logs.
• Approximate or precise location data, where required for delivery and location-based functionality.

3. How We Use Information

• Provide, operate, and maintain the LivroUp platform.
• Create and manage accounts, authenticate users, and prevent fraudulent access.
• Process orders, payments, deliveries, refunds, and customer support requests.
• Monitor service reliability, diagnose issues, and improve performance and product experience.
• Comply with legal obligations, enforce our terms, and protect our rights and users.
• Send transactional communications and, where lawful, product updates or promotional messages.

4. Legal Basis and Consent

Where applicable law requires a legal basis for processing, we process personal data based on one or more of the following: performance of a contract, legitimate interests (for example, service security and fraud prevention), compliance with legal obligations, and consent where required.

5. Data Sharing

We may share personal data with service providers that perform services on our behalf, including hosting, analytics, payment processing, customer support, communications infrastructure, and logistics. We may also disclose data when required by law, court order, or regulatory process, or in connection with a merger, acquisition, financing, or sale of assets. We do not sell personal information for monetary consideration.

6. Data Retention

We retain personal information for as long as necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with legal, accounting, and regulatory requirements, and resolve disputes. Retention periods vary based on the type of data and our legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access, correct, or delete your personal data.
• Object to or restrict specific processing activities.
• Request portability of your personal data.
• Withdraw consent where processing is based on consent.
• Request information about categories of personal data collected and disclosed.

To exercise your rights, contact us using the details in the Contact section. We may verify your identity before processing your request.

8. Tracking Technologies

We may use SDKs, analytics tools, local storage, cookies, and similar technologies to maintain sessions, analyze usage, remember preferences, and improve services. On mobile devices, you can manage certain tracking settings through your device permissions and operating system controls. On web interfaces, cookie controls are available through your browser settings.

9. Security

We implement technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

If your personal information is transferred across borders, we take steps to ensure appropriate safeguards are in place as required by applicable data protection laws.

11. Children's Privacy

Our services are not directed to children under the age required by applicable law to provide consent. We do not knowingly collect personal data from children without appropriate authorization.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes may also be communicated through the platform or by other appropriate means.

13. Contact

For privacy-related questions, requests, or concerns, contact us at [email protected].